PRIVACY POLICY
Tovotkine is the data controller responsible for the processing of personal information under applicable data protection laws. Tovotkine operates this website and store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to operate, maintain, and improve our online store and to provide you with a smooth and personalized shopping experience. This includes using your information to process orders and payments, fulfill purchases, arrange shipping and delivery, handle returns or exchanges, manage your account, remember your preferences, and notify you about your orders or account activity. We also use this information to understand how customers interact with our store so we can improve our products, services, and overall user experience, including offering product suggestions that may be relevant to your interests.
Your personal information may also be used for marketing and promotional purposes. For example, we may send you updates, special offers, or promotional messages by email, text message, or other permitted communication methods, or display advertisements related to our products on our website or on third-party platforms. These communications may be based on your previous purchases, browsing behavior, or interactions with our store. You may opt out of marketing communications at any time.
We use personal information to help maintain the security of our website and transactions, including verifying accounts, processing payments securely through third-party providers, and detecting or preventing fraudulent, unauthorized, or potentially harmful activity. If you create an account with us, you are responsible for keeping your login credentials confidential, and we recommend that you do not share them with anyone.
We also use your information to communicate with you, such as responding to inquiries, providing customer support, addressing issues, and maintaining our relationship with you as a customer.
Finally, we may use and disclose personal information as necessary to comply with applicable laws and regulations, respond to lawful requests from authorities, enforce our terms and policies, protect our rights or the rights of others, or in connection with actual or potential legal claims or proceedings.
If you are located in the European Economic Area or the United Kingdom, we process your personal information only where we have a valid legal basis under applicable data protection laws. These legal bases may include:
- Performance of a contract (such as processing and delivering your orders or providing requested services),
- Compliance with legal obligations (such as accounting, tax, and regulatory requirements),
- Legitimate interests (such as fraud prevention, improving our Services, and marketing our products, where such interests are not overridden by your rights),
- Your consent (such as for certain marketing communications or cookies, where required by law).
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include data that has been collected anonymously or de-identified in a way that cannot reasonably be used to identify you. Depending on how you interact with our Services, where you are located, and as permitted or required by applicable law, we may collect or process certain categories of personal information, including information derived from this data.
This may include contact information such as your name, billing and shipping address, email address, and phone number. We may also collect payment-related and financial information necessary to process transactions, such as payment method details, transaction amounts, payment confirmations, and related records. Please note that payment information is processed securely by third-party payment providers, and we do not store full credit or debit card numbers.
If you create an account, we may collect account-related information such as your username, password, preferences, and settings. We also collect information about your transactions and shopping activity, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as details of your past orders. When you communicate with us, such as by contacting customer support, we collect the information you choose to share in those communications.
In addition, we may collect technical information about your device and how you access or use the Services, including your IP address, browser type, network connection, and other unique identifiers. We also gather usage information relating to your interactions with the Services, such as how and when you navigate or engage with our website.
THIRD-PARTY WEBSITES AND LINKS
Our Services may include links to websites, applications, or online platforms that are operated by third parties. These external sites are not under our control, and we are not responsible for their privacy practices, security measures, or content. If you choose to visit a third-party website through a link on our store, we encourage you to review that party’s privacy policy, terms, and security practices before providing any personal information.
We may share personal information with trusted service providers who help us operate our business, such as payment processors, hosting providers, email delivery services, analytics providers, print-on-demand fulfillment partners, and shipping carriers.
Any information you share on public or semi-public spaces, such as social media platforms or other third-party services, may be visible to other users and may be used by those platforms in accordance with their own policies. We are not responsible for how third parties collect, use, or disclose information you provide directly to them.
The inclusion of links to third-party websites or platforms is provided for your convenience only and does not imply our endorsement of, or affiliation with, those third parties, their content, or their products or services, unless expressly stated on our Services.
INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to, stored, and processed outside your country of residence, including in countries that may not provide the same level of data protection. Where required by law, we use appropriate safeguards such as standard contractual clauses.
DIGITAL PRODUCTS AND SERVICES
When you purchase digital products or design and development services, we may collect additional information necessary to deliver those services, such as project details, files, content, or communications related to your order.
TURKISH DATA PROTECTION LAW (KVKK)
If you are located in Turkey, your personal data is processed in accordance with the Turkish Law on the Protection of Personal Data No. 6698 (KVKK). You may exercise your rights under KVKK by contacting us using the details below.
COOKIES
We use cookies and similar technologies to operate our website, analyze usage, remember preferences, and deliver relevant advertisements. Depending on your location, you may be asked to consent to certain cookies before they are placed on your device. Cookies may be set by us or by third-party services we use for analytics, advertising, and functionality.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect personal information from children.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures to protect your personal information and help safeguard it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. For this reason, we recommend that you avoid sending sensitive or confidential information to us through unsecured communication channels.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. This may include maintaining your account, processing and fulfilling orders, providing customer support, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements and policies. The length of time we retain information depends on the nature of the data and the reasons it is required.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may vary by jurisdiction and may be subject to limitations or exceptions under applicable law. In general, you may have the right to request access to the personal information we hold about you, ask that inaccurate or incomplete information be corrected, request the deletion of your personal information, or obtain a copy of your information in a portable format. In some cases, you may also have the right to request that we transfer your personal information to a third party.
If you reside in certain regions, you may have the right to opt out of the sale or sharing of your personal information or to object to the use of your information for purposes considered targeted advertising under applicable privacy laws. Where required, we honor opt-out preference signals such as the Global Privacy Control for the specific device or browser used to access our Services. We do not respond to other “Do Not Track” signals that may be sent by your browser.
You may manage your communication preferences at any time. If you receive promotional emails from us, you can opt out by using the unsubscribe link included in those messages. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account, orders, or other essential service-related matters.
If you are located in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws. These may include the right to object to or restrict certain processing activities and, where processing is based on your consent, the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your consent was withdrawn.
You may exercise any applicable rights by following the instructions provided on our Services or by contacting us using the contact details listed below. We may need to verify your identity before responding to your request, as permitted or required by law. In certain circumstances, you may authorize an agent to submit a request on your behalf, provided that appropriate authorization and identity verification are supplied. We will not discriminate against you for exercising any of your privacy rights and will respond to valid requests within the timeframes required by applicable law.
COMPLAINTS
If you have questions, concerns, or complaints about how we handle your personal information, please contact us using the details provided below. Depending on where you live, you may also have the right to escalate your concern or lodge a complaint with your local data protection authority. If you are located in the European Economic Area, you may contact your local supervisory authority for further guidance.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide notice as required by applicable law.
CONTACT INFORMATION
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@tovotkine.com.